Great question. Our website is designed to let you submit your interest in a phone and plan. You’re not being charged at checkout—this just helps us capture your request so our team can reach out and complete your order.

Not fully yet. After checkout, your order is submitted, and our team will contact you within 3–5 business days to complete the process.

Because final pricing depends on a quick credit qualification. Once we confirm your eligibility, we’ll provide exact plan details and pricing before anything is finalized.

Here’s what to expect:
1) You submit your order online.
2) Our team contacts you within 3–5 business days.
3) We collect your ID and complete a quick credit check.
4) We confirm your plan, pricing, and device..
5) You choose pickup or delivery.

We’ll reach out via phone, email, or text, based on the details you provided at checkout.

No problem—we’ll try reaching you again. You can also contact us back to speed things up.

It depends on whether you’re new or existing:

New Customers (2 pieces of ID required):
1 credit-based ID (Driver’s License, SIN, or Credit Card)
1 photo ID (Passport or Provincial ID)

Existing / Renewing Customers:
Just 1 valid photo ID.

This is required by carriers to verify identity and run a credit check before activating any phone plan.

Yes. Your information is handled securely and only used for verification and activation purposes.

After your credit check, we’ll confirm your exact plan, monthly cost, and any upfront charges before proceeding.

Some plans or devices may require upfront taxes or fees, depending on your credit approval.

If needed, we’ll send you a secure invoice via Wave, where you can complete your payment easily.

You can choose:
- In-store pickup from one of our 21 locations
- Home delivery (shipping available)

Once your order is finalized, we’ll arrange pickup or shipping. Timing depends on device availability and location.

Yes! We’ll coordinate with you to select the most convenient location.

Yes—just let us know when we contact you, and we’ll adjust your order before final confirmation.

Absolutely. Since no payment is taken upfront, you can cancel anytime before final confirmation.

Plans are subject to credit approval, but we’ll always offer you the best available option based on your eligibility

No worries—we’ll suggest alternative plans or options that work for you.

No obligation. You’re simply expressing interest—nothing is finalized until you approve the details.

We offer:
- Competitive plans and device deals
- Personalized support
- Flexible pickup or delivery options
- A simple, no-pressure process